Shipping / Fulfillment
Detailed information on shipping procedures, tracking orders, and other aspects of order fulfillment
Chinese New Year 2021 - Order Deadlines
Bulk orders - Volume discount
Chinese New Year 2022 - Order Deadlines
Subliminator 2022 Holiday Order Deadlines
Upgrade all orders to Express Shipping
Chinese New Year 2023 - Order Deadlines
How do I view my billing statements?
What is the minimum number of sales I need to make?
Do you offer tracked delivery?
I need help with a customer’s order. Who should I contact?
When will my customers receive tracking information?
Customer received the wrong design?
What payments do you accept?
What if an order hasn’t arrived?
Customer received the wrong size?
When will I be charged?
Can I sell offline?
My order was returned to sender, what now?
Why is my order status still ‘pending’?
Do you accept returns?
How do I cancel an order?
How do I edit an order?
Will my customers know that you fulfill my orders?
Will my customer see that the order is sent from China?
Do you have Express shipping?
Which countries apply to which Subliminator shipping regions?
Will my customer receive the tracking number for their order?
Where do your products ship from?
What are the estimated delivery times?
What are your Express shipping fees?
LUCID - German Packaging Act (VerpackG)
Understanding Shipping Fees at Subliminator
Subliminator 2023 Holiday Order Deadlines
Chinese New Year 2024 - Order Deadlines