Shipping / Fulfillment
Detailed information on shipping procedures, tracking orders, and other aspects of order fulfillment
- Bulk orders - Volume discountGet discount on orders with over 25 units
- Upgrade all orders to Express Shipping
- How do I view my billing statements?Here you can see an overview of all your transactions in Subliminator
- How to Contact Support About a Customer's OrderNeed help with a customer's order? Contact the Subliminator Support team by live chat or email, and include your order number and a description of the issue for faster assistance.
- When will my customers receive tracking information?Learn when tracking information is sent to your customers and what happens once their order has been fulfilled.
- When Will I Be Charged for My Orders?Learn when Subliminator charges for your orders, why an order may remain in Pending status, and what to do if billing or processing issues occur.
- What are the estimated delivery times?Estimated Delivery & Shipping Times
Order Tracking and Status
Stay informed about the progress of your orders with detailed tracking and status updates. This collection includes articles that guide you on how to track your orders, understand different order statuses, and what to do if there are delays.
- Why is my order status still ‘pending’?There are a few common reasons an order may stay in a pending or stalled state. The sections below cover the most frequent causes based on how our support team…
- Will my customer receive a tracking number for their order?Yes. Once an order has shipped, your customer will automatically receive a shipping confirmation email with a tracking link. Subliminator also provides access to both the customer-friendly Tracknator link and…
Shipping Costs and Options
Learn about shipping costs, available shipping options, and how to choose the best shipping method for your needs. This collection covers everything from standard shipping fees to express delivery options and shipping regions.
- What are your Express shipping fees?
- Do you offer tracked delivery?Learn whether Subliminator offers tracked delivery and how you can monitor your orders from shipment to delivery.
- Do you have Express shipping?
- Subliminator Shipping RegionsLearn how Subliminator shipping regions are organized and which countries belong to each region. Shipping costs are based on the destination region and product.
- Understanding Shipping Fees at SubliminatorA Breakdown of Our Shipping Costs
Delivery Issues and Solutions
Find solutions to common delivery problems, such as missing or incorrect orders. This collection offers guidance on what to do if your order hasn’t arrived, was returned to sender, or if there were errors with the order contents.
- What Should I Do If an Order Hasn't Arrived?Learn what to do if your customer's order hasn't arrived. This guide explains the most common delivery scenarios, possible causes, and the actions you can take for each situation.
- My Order Was Returned to Sender. What Should I Do?Learn what it means when an order is returned to sender, the common reasons why it happens, and the available options for your customer and your store.
- Customer received the wrong design?Learn what to do if your customer receives the wrong design and how to request a free replacement or refund for eligible orders.
- Customer received the wrong size?Learn what to do if your customer receives the wrong size, including when you're eligible for a free replacement or refund.
Order Management
Manage your orders effectively with these helpful articles. Learn how to cancel or edit orders, and understand customer visibility regarding order fulfillment and shipping origins.
- How do I cancel an order?Cancel your order yourself within 24 hours
- How do I edit an order?Learn how to edit or cancel an order before it enters production. You can update the shipping address, change product sizes, or cancel the order within the allowed editing window.
- Will my customers know that Subliminator fulfills my orders?No. Subliminator is a white label print-on-demand fulfillment provider. Your customers will not see Subliminator branding on the products or packaging they receive.
- Will my customer see that the order is sent from China?No. Customers receive a Tracknator tracking link that shows real shipment updates without displaying the shipment's origin. Store owners can still access both the Tracknator link and the original carrier…
Holiday Shipping Deadlines
Ensure your orders arrive on time during peak holiday seasons. This collection provides important deadlines for placing orders around major holidays to avoid delays and ensure timely delivery.
International Shipping and Customs
Navigate international shipping and customs requirements with ease. This collection covers duties, taxes, and compliance with international shipping regulations, ensuring your orders cross borders smoothly.
General Shipping Information
Get answers to general shipping-related questions, including where products ship from, return policies, accepted payments, and more. This collection provides a broad range of shipping information to help you manage your orders effectively.
- Where do your products ship from?
- Do you accept returns?Because all Subliminator products are made to order, we do not accept returns for buyer's remorse, incorrect size selections, or other non-defective custom products. However, if an order arrives damaged,…
- What payments do you accept?See which payment methods we accept to pay for your Subliminator orders.
- What is the minimum number of sales I need to make?Learn if there's a minimum sales requirement and how many orders you need to get started with Subliminator.
- Can I sell offline?
- EU import duty on orders shipped to the EUA new EU customs duty of €3 per product type applies to EU-bound orders from July 1, 2026. Here's how it works and how it appears in Subliminator.