Subliminator

Get discount on orders with over 25 units

Bulk orders - Volume discount

Upgrade all orders to Express Shipping

How do I view my billing statements?

I need help with a customer’s order. Who should I contact?

When will my customers receive tracking information?

When will I be charged?

What are the estimated delivery times?

Detailed information on shipping procedures, tracking orders, and other aspects of order fulfillment

Shipping / Fulfillment

Why is my order status still ‘pending’?

Will my customer receive the tracking number for their order?

Stay informed about the progress of your orders with detailed tracking and status updates. This collection includes articles that guide you on how to track your orders, understand different order statuses, and what to do if there are delays.

Order Tracking and Status

What are your Express shipping fees?

Do you offer tracked delivery?

Do you have Express shipping?

Which countries apply to which Subliminator shipping regions?

Understanding Shipping Fees at Subliminator

Learn about shipping costs, available shipping options, and how to choose the best shipping method for your needs. This collection covers everything from standard shipping fees to express delivery options and shipping regions.

Shipping Costs and Options

What if an order hasn’t arrived?

My order was returned to sender, what now?

Customer received the wrong design?

Customer received the wrong size?

Find solutions to common delivery problems, such as missing or incorrect orders. This collection offers guidance on what to do if your order hasn’t arrived, was returned to sender, or if there were errors with the order contents.

Delivery Issues and Solutions

How do I cancel an order?

How do I edit an order?

Will my customers know that you fulfill my orders?

Will my customer see that the order is sent from China?

Manage your orders effectively with these helpful articles. Learn how to cancel or edit orders, and understand customer visibility regarding order fulfillment and shipping origins.

Order Management

Chinese New Year 2021 - Order Deadlines

Chinese New Year 2022 - Order Deadlines

Chinese New Year 2023 - Order Deadlines

Understanding Our Chinese New Year Schedule and Your Orders

Chinese New Year 2024 - Order Deadlines

Subliminator 2022 Holiday Order Deadlines

Subliminator 2023 Holiday Order Deadlines

Ensure your orders arrive on time during peak holiday seasons. This collection provides important deadlines for placing orders around major holidays to avoid delays and ensure timely delivery.

Holiday Shipping Deadlines

LUCID - German Packaging Act (VerpackG)

Navigate international shipping and customs requirements with ease. This collection covers duties, taxes, and compliance with international shipping regulations, ensuring your orders cross borders smoothly.

International Shipping and Customs

Where do your products ship from?

Do you accept returns?

What payments do you accept?

What is the minimum number of sales I need to make?

Can I sell offline?

Get answers to general shipping-related questions, including where products ship from, return policies, accepted payments, and more. This collection provides a broad range of shipping information to help you manage your orders effectively.