If your customer receives the wrong size, we're here to help.
Before you contact us
Please ask your customer to provide:
A clear photo of the product laid flat on the floor without wrinkling and measured according to the illustration in the product size guide
A clear photo of the size label
A clear photo of the QR code label attached to the product
Also, ask your customer whether they would prefer a replacement or a refund.
Submit your claim
Once you have the required information, contact our support team and include:
Your order number
The photos listed above
Your customer's preferred resolution (replacement or refund)
Email us at [email protected].
What happens next?
Our team will review your claim. If the wrong size was sent, we'll help process the requested replacement or refund.
If you have any additional questions, please contact our support team through live chat or email.