If your customer receives the wrong size, we're here to help.
Before you contact us
Please ask your customer to provide:
A clear photo of the product laid flat on the floor without wrinkling and measured according to the illustration in the product size guide
A clear photo of the size label
A clear photo of the QR code label attached to the product
Also, ask your customer whether they would prefer a replacement or a refund.
Submit your claim
Once you have the required information, contact our support team and include:
Your order number
The photos listed above
Your customer's preferred resolution (replacement or refund)
Email us at [email protected].
What happens next?
Our team will review your claim. If the wrong size was sent, we'll help process the requested replacement or refund.
Important
Please submit your claim within 4 weeks from the delivery date. Claims submitted after this period may not be eligible for a replacement or refund.
If you have any additional questions, please contact our support team through live chat or email.