An order could not be delivered for various reasons. We've summed up the most common reasons below:
1. The recipient refused delivery
2. The address or other essential information is missing or incorrect
3. The house/office/premises is closed
4. Failure to re-deliver by the courier.
​
For situations like this, we would suggest to let the customer contact their local post office and ask for an update. They could request to either pick up the parcel or schedule for a re-delivery depending on the delivery service used.
​
Returned to Sender items that are because of mistakes in the address given by the customer, or the customer is not available, and others as mentioned above can not be remade and reshipped for free. A failed delivery isn't returned to us, as it ends up somewhere in the postal system and we don't receive it back. So depending on your own store policy you may choose to request a reshipment with us at your own cost.