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Will my customer see that the order is sent from China?

No. Customers receive a Tracknator tracking link that shows real shipment updates without displaying the shipment's origin. Store owners can still access both the Tracknator link and the original carrier tracking information.

No. Your customers will not see that their order is shipped from China when using the tracking link provided by Subliminator.

Once an order has been fulfilled and shipped, customers automatically receive a shipping confirmation email containing a Tracknator tracking link.

What is Tracknator?

Tracknator is Subliminator's customer-friendly tracking platform.

It displays the package's real tracking events and delivery progress while hiding the shipment's origin location. This creates a smoother customer experience by allowing customers to track their orders without focusing on where the package originated.

Customers can use Tracknator to:

  • View shipment progress

  • Check the latest tracking updates

  • Monitor delivery status

  • Track their package from shipment to delivery

Can I see the original tracking information?

Yes.

As the store owner, you have access to both:

  • The Tracknator tracking link

  • The original carrier tracking number and tracking URL

To view them:

  1. Log in to your Subliminator account.

  2. Navigate to Orders.

  3. Select the order you want to view.

  4. Open the order details.

Both tracking links are available in the top-right section of the order details.

Is the tracking information accurate?

Yes. Tracknator displays the actual tracking events provided by the shipping carrier. The only difference is that it does not display the shipment's origin location to the customer.


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