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When will my customers receive tracking information?

Learn when tracking information is sent to your customers and what happens once their order has been fulfilled.

Your customer will receive tracking information from your store as soon as their order has been fulfilled and shipped.

How it works

  1. We fulfill and ship the order.

  2. The order status is automatically updated in Subliminator and your connected Shopify or Etsy store.

  3. Your customer automatically receives a shipping confirmation email from your store with their tracking information.

Good to know

  • Tracking emails are sent automatically—no action is required from you .

  • You can also view the tracking information in your Subliminator account after the order has been fulfilled .

Important: If you don't use Shopify, your customers won't automatically receive a shipping confirmation email. You can find the tracking information in your Subliminator account and send the shipping confirmation to them manually.

If you sell on Etsy, tracking updates for orders fulfilled by Subliminator may not always appear correctly on Etsy. If you can't find the tracking information there, check your Subliminator account instead.


Sources

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