If your customer receives the wrong design, we'll help you resolve the issue.
Before you contact us
Please ask your customer to provide:
A clear photo of the product they received
A clear photo of the design on the product
A clear photo of the QR code label attached to the product
Also, tell us whether your customer would prefer a replacement or a refund.
Submit your claim
Contact our support team and include:
Your order number
The photos listed above
Your customer's preferred resolution (replacement or refund)
Email everything to [email protected].
What happens next?
Our team will review your claim. If we confirm that the wrong design was sent, we'll process a replacement or refund as requested.
Important
Please submit your claim within 4 weeks from the delivery date. Claims submitted after this period may not be eligible for a replacement or refund.