Subliminator products are custom made and printed on demand. Each order is produced specifically for your customer after it is placed.
For this reason, we are unable to accept returns for products that are:
Ordered in the wrong size
No longer wanted
Ordered by mistake
Customized with incorrect information provided at the time of purchase
Unsuitable for resale because they were made specifically for an individual customer
Since every product is uniquely created, returned items cannot be restocked or resold.
What if an item arrives damaged, defective, or incorrect?
If your customer receives a product that is:
Damaged during shipping
Defective
Printed incorrectly
Different from what was ordered
Please contact the Subliminator Support Team as soon as possible.
To help us investigate quickly, include:
Your order number (starting with SBL)
A description of the issue
Clear photos showing the problem, including the product and packaging when applicable
Our team will review the case and, if the issue is confirmed to be caused by a manufacturing or fulfillment error, we will work with you to provide an appropriate resolution in accordance with our replacement and refund policies.
Can customers return products directly to Subliminator?
No. Customers should not send products back to Subliminator unless specifically instructed by our Support Team.
Unauthorized returns cannot be accepted or processed.
Need help with an order?
If you believe an order qualifies for a replacement or refund due to a production or fulfillment issue, please contact our Support Team through live chat or by emailing [email protected].