Subliminator has 4 billing cycles every 24 hours. So if your order is still showing as "pending", the reason could be that the billing cycle hasn't passed yet.
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If an order has been processing for more than 2 days there might be a problem. Get in touch with our support team and we’ll look into what the issue could be.
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In most cases it could be one of the following:
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​1. Connectivity issues: If Shopify goes down around the time the order was placed, it may not be transmitted to us correctly.
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​2. Billing problems: If a card charge fails, your account will be temporarily placed on hold until the payment is successful. Make sure that your credit card and/or PayPal information is up to date in the Subliminator App.
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​Please NOTE: We are not liable for losses due to delays caused by delinquent payments.