Orders
Place, edit, cancel or hold orders. Track shipments and fix delivery problems.
26 articles
- Can I upgrade my shipping speed after submitting an order?
- How to Create a Manual Order in Subliminator
- How long does it take for my order to be processed?Learn how Subliminator's production and shipping timelines work, including estimated fulfillment and delivery times based on your customer's location.
- How to Check the Status of an OrderLearn how to view your order status in the Subliminator app and understand what each order status means throughout the fulfillment process.
- Understanding Order Syncing with EtsyKeep Track of Your Orders and Ensure Timely Fulfillment
- Etsy Tracking Not Updating or Showing Incorrect Tracking LinkIn some cases, tracking updates for orders fulfilled through Subliminator may not automatically display correctly on Etsy. This happens when Etsy does not support tracking updates for the shipping carrier…
- My orders don't show up inside Subliminator?
- Product(s) came damaged or broken?
- Order was missing items?
- Put orders on holdPut your orders automatically on hold
- When will my customers receive tracking information?Learn when tracking information is sent to your customers and what happens once their order has been fulfilled.
- How to Contact Support About a Customer's OrderNeed help with a customer's order? Contact the Subliminator Support team by live chat or email, and include your order number and a description of the issue for faster assistance.
- Will my customer receive a tracking number for their order?Yes. Once an order has shipped, your customer will automatically receive a shipping confirmation email with a tracking link. Subliminator also provides access to both the customer-friendly Tracknator link and…
- Why is my order status still ‘pending’?There are a few common reasons an order may stay in a pending or stalled state. The sections below cover the most frequent causes based on how our support team…
- My Order Was Returned to Sender. What Should I Do?Learn what it means when an order is returned to sender, the common reasons why it happens, and the available options for your customer and your store.
- Customer received the wrong size?Learn what to do if your customer receives the wrong size, including when you're eligible for a free replacement or refund.
- What Should I Do If an Order Hasn't Arrived?Learn what to do if your customer's order hasn't arrived. This guide explains the most common delivery scenarios, possible causes, and the actions you can take for each situation.
- Customer received the wrong design?Learn what to do if your customer receives the wrong design and how to request a free replacement or refund for eligible orders.
- How do I edit an order?Learn how to edit or cancel an order before it enters production. You can update the shipping address, change product sizes, or cancel the order within the allowed editing window.
- How do I cancel an order?Cancel your order yourself within 24 hours
- Can I sell offline?
- What if the order is lost in the mail?Learn what to do if an order is lost in transit, including claim deadlines, eligibility for a free replacement or refund, and important exceptions.
- Tracking Shows Delivered, but the Customer Didn't Receive the PackageLearn what to do if a shipment is marked as delivered but your customer says it hasn't arrived. Find out the recommended next steps and when a replacement order is…
- What if the recipient's address was wrong?
- What if the product is damaged in the mail?Find out what to do if a product arrives damaged, including how to report the issue and request a free replacement.
- Why Is My Order on Hold, and How Do I Release It?Learn why your order may be on hold, including auto-hold, shipping information, and payment issues, and what to do to release it and avoid fulfillment delays.