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Resolving "Cannot Ship to Customer Address" Errors: A Detailed Guide
Resolving "Cannot Ship to Customer Address" Errors: A Detailed Guide

Understanding and Setting Up Shipping Profiles in Your Store

Updated over a week ago

Shipping errors can be a hindrance to your business, impacting customer satisfaction and sales. A common error encountered is "Cannot ship to customer address." This article will provide an in-depth explanation of this issue and guide you through the process of setting up shipping profiles to avoid such errors in the future.

Understanding the Error

The error "Cannot ship to customer address" usually arises due to issues with your shipping settings. It's crucial to set up shipping profiles for Subliminator in your store. These profiles determine how you handle shipping for your customers, whether you offer free shipping or charge them a specific price per country or region.

Why We Don't Automatically Set Up Shipping Zones

Subliminator cannot automatically set up shipping zones in the app because all our products come with shipping included in the price. Shipping profiles are specific to your store, not Subliminator. Therefore, the way you handle shipping for your customers is entirely your decision.

Setting Up Shipping Zones and Profiles

If you've encountered this error, one solution is to manually set up shipping zones or shipping profiles for Subliminator in your Shopify store. Here's how to navigate to the relevant settings:

  • Log into your Shopify account.

  • Go to Settings

  • Click on Shipping

If you're having trouble setting up the shipping zones or profiles, we recommend contacting Shopify support. Inform them that you're using a print-on-demand app to fulfill products without its own shipping profiles and need help setting it up.

Additional Resources

We understand that setting up shipping zones or profiles might be confusing for some users. For this reason, we've compiled a few resources that could be of help:

  • Our Facebook group is a great community of users who have faced and resolved similar issues. Visit the group here: Subliminator Facebook Group

  • For a comprehensive guide on setting up shipping profiles, visit Shopify's Help Center.

  • You can find examples of setting up shipping profiles in this Facebook post

  • You can also check out this video tutorial


Managing shipping settings can seem complex, but with the right guidance and resources, you can effectively set up shipping profiles to avoid "Cannot ship to customer address" errors. If you need further assistance or have additional questions, our customer support team is always here to help.

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