You can track the progress of your orders directly from the Orders page in the Subliminator app.
Each order displays a status that indicates where it is in the production and fulfillment process.
View an Order's Status
To check the status of an order:
Log in to your Subliminator account.
Open the Orders page from your dashboard.
Select the order you want to view.
Review the order details and current status.
For fulfilled orders, you'll also find the shipment's tracking information in the order details.
Order Statuses
Pending
Your order has been received and is waiting for the next billing cycle to process payment.
If an order remains in Pending status for more than two days, verify your payment method and contact Subliminator Support if the issue persists.
In Production
Your order has entered the fulfillment process.
During this stage, your product is being printed, cut, sewn, assembled, and prepared for shipment.
Typical production time is 2 to 7 business days, depending on the product and current production volume.
Fulfilled
Your order has completed production and has been shipped.
Tracking information is available in the order details and can be used to monitor the shipment with the shipping carrier.
On Hold
Your order has been temporarily paused.
This may happen because:
You requested the order be placed on hold.
Additional information is needed before processing can continue.
An issue has been identified that requires assistance from the support team.
If you're unsure why your order is on hold, please contact Subliminator Support.
Error
An error occurred while processing your order, most commonly due to a failed payment.
To resolve the issue:
Open Billing in the Subliminator app.
Update your payment method if necessary.
Retry the payment or wait for the next billing cycle to process it automatically.
If the issue continues, contact Subliminator Support.
Canceled
The order has been canceled and will not be produced or shipped.
If you did not request the cancellation and have questions about the order, please contact Subliminator Support.
Frequently Asked Questions
Where can I find my order history?
Your complete order history is available on the Orders page in your Subliminator dashboard.
Where can I find tracking information?
Once an order has been Fulfilled, tracking information is available in the order details.
Why is my order still Pending?
Orders remain in Pending status until the next billing cycle processes payment. If the status does not change after two days, check your payment method and contact support if needed.
What should I do if my order shows Error?
Update your payment method in the Billing section and retry the payment. If the problem persists, contact Subliminator Support.
What does On Hold mean?
Your order has been temporarily paused while waiting for additional information or because of another issue that needs to be resolved before production can continue.