Subliminator processes order payments through scheduled billing cycles. If your order is showing a Pending status, it may simply be waiting for the next billing cycle.
In most cases, no action is required.
How Billing Works
Subliminator runs four billing cycles every 24 hours.
When an order is received, it remains in Pending status until the next billing cycle processes the payment. Once the payment is successful, the order moves into production.
Why Is My Order Still Pending?
A Pending status is normal if the next billing cycle has not yet occurred.
If your order has remained in Pending status for more than two days, there may be an issue preventing it from being processed.
Common Reasons for Billing Delays
Connectivity Issues
Occasionally, temporary connectivity issues between your ecommerce platform and Subliminator can prevent an order from being transmitted successfully.
For example, if Shopify experiences an outage when the order is placed, the order may not be received correctly.
Payment Issues
If your payment method cannot be charged, your account may be temporarily placed on hold until payment is successfully completed.
To avoid processing delays, make sure your payment information is up to date.
Supported payment methods include:
Credit or debit card
PayPal (where available)
You can update your payment details from your Billing or Subscription settings in the Subliminator app.
What Should I Do If My Order Is Still Pending?
If your order has been in Pending status for more than two days:
Verify that your payment method is valid and up to date.
Confirm there are no issues with your ecommerce platform.
Contact the Subliminator Support team for assistance.
Our team will investigate the order and help determine the cause of the delay.
Important
Subliminator is not responsible for delays or losses resulting from failed or overdue payments.
Keeping your payment information current helps prevent interruptions to order processing.
Frequently Asked Questions
How often does Subliminator process payments?
Subliminator runs four billing cycles every 24 hours.
Why is my order still showing as Pending?
Your order may be waiting for the next billing cycle. This is normal shortly after the order is placed.
What if my order has been Pending for more than two days?
Please contact the Subliminator Support team. We'll investigate the issue and help resolve any billing or processing problems.
What happens if my payment fails?
Your account may be temporarily placed on hold until a successful payment is received. Updating your payment method usually resolves the issue.
If you have additional questions, please contact our support team through live chat or email.