Subliminator

If your customer receives a product that is damaged during shipping, you can request a free replacement.

To help us process your request quickly, please send the following to our support team:

Clear photos of the damaged product

A brief description of the damage (if needed)

- Your order number
- Clear photos of the damaged product
- A brief description of the damage (if needed)

Email everything to <a href="mailto:support@subliminator.com" rel="nofollow noopener noreferrer" target="_blank">support@subliminator.com</a>.

Our team will review your claim. If the damage is confirmed, we'll send a free replacement at no additional cost.

Please submit your claim within 4 weeks from the delivery date. Claims submitted after this period may not be eligible for a replacement.

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<a href="https://help.subliminator.com/en/articles/4875673-what-s-the-time-frame-to-submit-a-claim-for-a-reshipment-refund">https://help.subliminator.com/en/articles/4875673-what-s-the-time-frame-to-submit-a-claim-for-a-reshipment-refund</a>

<a href="https://help.subliminator.com/en/articles/4875019-how-to-contact-support-about-a-customer-s-order">https://help.subliminator.com/en/articles/4875019-how-to-contact-support-about-a-customer-s-order</a>

<a href="https://help.subliminator.com/en/articles/4874968-what-are-the-estimated-delivery-times">https://help.subliminator.com/en/articles/4874968-what-are-the-estimated-delivery-times</a>

- <a href="https://help.subliminator.com/en/articles/4875673-what-s-the-time-frame-to-submit-a-claim-for-a-reshipment-refund">https://help.subliminator.com/en/articles/4875673-what-s-the-time-frame-to-submit-a-claim-for-a-reshipment-refund</a>
- <a href="https://help.subliminator.com/en/articles/4875019-how-to-contact-support-about-a-customer-s-order">https://help.subliminator.com/en/articles/4875019-how-to-contact-support-about-a-customer-s-order</a>
- <a href="https://help.subliminator.com/en/articles/4874968-what-are-the-estimated-delivery-times">https://help.subliminator.com/en/articles/4874968-what-are-the-estimated-delivery-times</a>

Find out what to do if a product arrives damaged, including how to report the issue and request a free replacement.

What if the product is damaged in the mail?

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