Terms / Policies / Returns
Key information about your rights, our terms of service, policies, and return procedures when using Subliminator
6 articles
- How do I inform Subliminator about intellectual property infringement?Learn how to report suspected intellectual property infringement and the information needed to help us review your claim promptly.
- What if the product is damaged in the mail?Find out what to do if a product arrives damaged, including how to report the issue and request a free replacement.
- What if the recipient's address was wrong?
- Tracking Shows Delivered, but the Customer Didn't Receive the PackageLearn what to do if a shipment is marked as delivered but your customer says it hasn't arrived. Find out the recommended next steps and when a replacement order is…
- What if the order is lost in the mail?Learn what to do if an order is lost in transit, including claim deadlines, eligibility for a free replacement or refund, and important exceptions.
- What's the time frame to submit a claim for a reshipment/refund?Learn the deadlines for submitting reshipment or refund claims, including damaged, defective, and lost orders, so you can take action within the required timeframe.