Subliminator

If there is a problem with an order, make sure to submit your claim within the allowed time.

For damaged, defective, or misprinted items

If your customer receives an item that is damaged, defective, or printed incorrectly, you must submit your claim within 4 weeks from the date the product was delivered.

If a package is lost during shipping, you must submit your claim within 4 weeks after the estimated delivery date.

Important: Claims submitted after these deadlines may not be eligible for a reshipment or refund. To avoid delays, contact our support team as soon as you notice an issue.

___________________________________________________________

<a href="https://help.subliminator.com/en/articles/4875681-what-if-the-product-is-damaged-in-the-mail">https://help.subliminator.com/en/articles/4875681-what-if-the-product-is-damaged-in-the-mail</a>

<a href="https://help.subliminator.com/en/articles/4875674-what-if-the-order-is-lost-in-the-mail">https://help.subliminator.com/en/articles/4875674-what-if-the-order-is-lost-in-the-mail</a>

<a href="https://help.subliminator.com/en/articles/4875019-how-to-contact-support-about-a-customer-s-order">https://help.subliminator.com/en/articles/4875019-how-to-contact-support-about-a-customer-s-order</a>

<a href="https://help.subliminator.com/en/articles/4874968-what-are-the-estimated-delivery-times">https://help.subliminator.com/en/articles/4874968-what-are-the-estimated-delivery-times</a>

- <a href="https://help.subliminator.com/en/articles/4875681-what-if-the-product-is-damaged-in-the-mail">https://help.subliminator.com/en/articles/4875681-what-if-the-product-is-damaged-in-the-mail</a>
- <a href="https://help.subliminator.com/en/articles/4875674-what-if-the-order-is-lost-in-the-mail">https://help.subliminator.com/en/articles/4875674-what-if-the-order-is-lost-in-the-mail</a>
- <a href="https://help.subliminator.com/en/articles/4875019-how-to-contact-support-about-a-customer-s-order">https://help.subliminator.com/en/articles/4875019-how-to-contact-support-about-a-customer-s-order</a>
- <a href="https://help.subliminator.com/en/articles/4874968-what-are-the-estimated-delivery-times">https://help.subliminator.com/en/articles/4874968-what-are-the-estimated-delivery-times</a>

Learn the deadlines for submitting reshipment or refund claims, including damaged, defective, and lost orders, so you can take action within the required timeframe.

What's the time frame to submit a claim for a reshipment/refund?

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What's the time frame to submit a claim for a reshipment/refund?

For damaged, defective, or misprinted items

For lost packages

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