Yes. After an order has been shipped, your customer will automatically receive a tracking email.
This process is fully automated, so there is nothing you need to do manually.
The email includes a tracking link that allows your customer to follow the progress of their shipment.
What is Tracknator?
Subliminator uses Tracknator, our customer-friendly tracking platform, to provide a better tracking experience.
Tracknator displays the shipment's tracking progress while hiding the shipment's origin location. This helps reduce confusion for customers while still showing accurate package movement and delivery updates.
Your customers can use Tracknator to:
View the latest shipment status
Track package movement
See estimated delivery progress
Access tracking information from a single tracking page
Can I access the original carrier tracking?
Yes.
As the store owner, you can view both:
The Tracknator tracking link
The original carrier tracking number and tracking URL
To find them:
Log in to your Subliminator account.
Go to Orders.
Select the order you want to view.
Open the order details.
Both tracking links are available in the order details, allowing you to share either one if needed.
My customer has not received the tracking email
If your customer cannot find their tracking email:
Ask them to check their Spam or Junk folder.
Verify that the email address on the order is correct.
Share the Tracknator link directly from the order details in your Subliminator account.
If the tracking information is still unavailable after the order has shipped, please contact Subliminator Support for assistance.