Important Rule Before You Start
Personalisation must always be done inside the order itself.
Do not edit products in the MY PRODUCTS section for personalization purposes. Editing there can affect all future orders and may cause incorrect print files to be used.
This happens because the same print file is shared across multiple orders. If it is edited after an order is placed, the system may not sync the new version to existing orders.
Correct Workflow for Manual Personalisation
1. Put the Order on Hold
Before making any changes, go to the Orders section and place the order on hold.
This ensures the order does not move forward into production while edits are being made.
2. Open the Order
Click on the order number (NR) that you want to personalise.
3. Find the Order
Scroll down inside the order page until you locate the specific order you want to edit.
4. Open the Editor
Click the edit icon next to the product.
This will open the Edit Designs pop up window showing all editable sections of the product.
5. Replace the Design Elements
In the Edit Designs window, select the section you want to personalise, such as a name or image
Click Replace Image to open the Design Library.
Select the new image or design you want to use.
6. Check Image Dimensions
Make sure the new image has the same dimensions as the original placeholder image.
If the new image is smaller, it may become stretched or distorted in the final print.
7. Save the Changes
Once you have completed the edits, save the updated design inside the order.
The new version will now be used for production for that specific order only.
Why Putting the Order on Hold Is Important
Holding the order ensures:
The order does not enter production before edits are completed
You have time to apply correct personalization
Reduced risk of incorrect prints being fulfilled
Better control over order accuracy
Common Mistake to Avoid
Do NOT do this:
Publish a product
Receive an order (for example SBL111)
Edit the product inside MY PRODUCTS
Send order to production
This can result in the original or outdated design being printed because the system may already have synced the previous version of the file.
Alternative Personalization Option
For repeat or high-volume personalization workflows, you can also use:
Personalisation feature for structured personalization