Some issues — such as those involving our logistics or shipping partners — require our team to follow up with third parties (for example, an overseas shipping partner's team). This can cause delays in getting a definitive update, even after our team has already escalated the case internally.

High ticket volumes may slow initial response times.

Reply to your existing thread. The quickest way to get a status update is to reply directly to the original ticket or chat thread where you reported the issue. Include your order number (for example, SBL followed by the digits) so our team can locate your case immediately.

Open a new thread or chat. If you can no longer find your original conversation, you can reach us again via the chat widget on the Subliminator website or app, or by emailing us at [email protected]. Please include your order number and a brief description of the original issue.

Your order number (for example, SBL5788410)

A short summary of the issue you originally reported

Any relevant attachments or screenshots if the issue involves a design or product problem

Our support team will acknowledge your message and provide a status update as soon as one is available.

If the issue requires checking with an external team (such as a logistics or shipping partner), our agents will let you know that they have escalated the case and will update you once they receive information back.

Once your issue is resolved or no further action is needed, our team will close the ticket. You are always welcome to open a new thread if anything else comes up.