At Subliminator, we aim to maintain transparency in all our operations, including our payment and order processes. If you're wondering how customer payments and Subliminator orders work, this article will provide a detailed explanation.
Two Separate Transactions
When a customer places an order through your Shopify store, two separate transactions occur:
Customer Payment to Your Store: Once an order is placed on your Shopify store, your customer pays your store directly. This payment will clear in your store within a few days, allowing you to transfer the money to your own bank account.
Subliminator Charges Your Account: Concurrently, when an order is synced from your store to Subliminator, we charge the account set up on our app. After we receive the payment, we manufacture and ship the product to your customer.
How it Works
Here's a simplified breakdown of the process:
Your customer places an order on your Shopify store and pays for the product.
The order is automatically synced to Subliminator.
Subliminator charges the base cost and shipping from the account set up on our app.
Once the payment is received, we proceed with manufacturing and shipping the product to your customer.
Therefore, it's important to understand that your customers pay your store first, and once your store receives an order for one of our products, we then charge you the base cost and shipping on our end.
In summary, the payment process for Subliminator orders involves two separate transactions: one from your customer to your store, and one from your store to Subliminator. By understanding this process, you can better manage your business finances and ensure a smooth transaction for your customers.
If you have any further questions about the payment process or anything else, please feel free to reach out to our customer support team. We're always here to assist you!