Q: How do I order a sample?

Once you’ve created and published a product with Subliminator, you can create a manual order for that product inside Shopify. You can do that by applying the following steps: <ol> <li>From your Shopify admin, go to Shopify → Orders → Create Order <img src="https://storage.crisp.chat/users/helpdesk/website/8615443a37b86800/sh1_zzq0pi_12910g7.jpg" alt="" /></li> <li>Select the product(s) you want to order and add your address in the Find or create a customer section.</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/8615443a37b86800/sh3_1bo52a_188jmpo.jpg" alt="" /> <ol start="3"> <li>Add a 100% discount on the order, so you don't get charged additionally by your own store.</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/8615443a37b86800/sh4_qbypri_1bp2oax.jpg" alt="" /> <ol start="4"> <li>Mark the order as paid after entering the address. If an order is marked as paid with an incomplete address, our system will ignore the order.</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/8615443a37b86800/sh2_1smi8fy_i777x1.jpg" alt="" /> <ol start="5"> <li>Subliminator will then bill you for the base cost (which is including shipping) and fulfill your order.</li> </ol>

Q: What are the estimated delivery times?

We take about 2-7 business days to create our cut &amp; sew products. Then you should add shipping times on top of that. The production and shipping speed depends on the product type and destination. In the table below you can see the production and shipping estimates per country/region. <img src="https://storage.crisp.chat/users/helpdesk/website/8615443a37b86800/screenshot-2020-05-01-165019_459km.png" alt="" />

Q: How do I place a manual order?

Once you’ve created and published a product with Subliminator, you can create a manual order for that product inside Shopify. You can do that by applying the following steps: <ol> <li>From your Shopify admin, go to Shopify → Orders → Create Order <img src="https://storage.crisp.chat/users/helpdesk/website/8615443a37b86800/sh1_zzq0pi_12910g7.jpg" alt="" /></li> <li>Select the product(s) you want to order and add your address in the Find or create a customer section.</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/8615443a37b86800/sh3_1bo52a_188jmpo.jpg" alt="" /> <ol start="3"> <li>Add a 100% discount on the order, so you don't get charged additionally by your own store.</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/8615443a37b86800/sh4_qbypri_1bp2oax.jpg" alt="" /> <ol start="4"> <li>Mark the order as paid after entering the address. If an order is marked as paid with an incomplete address, our system will ignore the order.</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/8615443a37b86800/sh2_1smi8fy_i777x1.jpg" alt="" /> <ol start="5"> <li>Subliminator will then bill you for the base cost (which is including shipping) and fulfill your order.</li> </ol>

Question 1

What are your Express shipping fees?

Accepted Answer

With Subliminator you have the ability to upgrade your orders with Express Shipping, which is by far the fastest shipping method to get your products to your customers. On average, the delivery time is about 3 business days to get delivered, but it can vary a bit per country. So from order to to delivery, which is including production time, your customer could be looking at receiving their order(s) in average of 9 to 10 calendar days.

For Express Shipping we use the following shipping companies, based on the country/region:

**DHL Express: **

USA / Canada / Europe | & || / Australia / New Zealand

**FedEx Express: **

USA / Canada / Europe | & || / Australia / New Zealand

**TNT Express: **

Europe | & ||

| Please note: Orders can only be upgraded to Express if they contain both the customer's email address as well as their phone number. This is required by DHL to follow up with the customer in case of a missed delivery, so they can reschedule a delivery or pick-up.

||| Please note: Orders containing face masks can not be upgraded to Express at this time due to customs possibly holding/returning the package.

Express Shipping cost varies per country, so below you can find the breakdown for each country and the additional shipping cost per unit. We've divided our products into 2 groups that each have their own shipping cost depending on the total units of that product group in 1 order.

These prices are effective from March 7th, 2022.

Question 2

How do I order a sample?

Accepted Answer

Once you’ve created and published a product with Subliminator, you can create a manual order for that product inside Shopify. You can do that by applying the following steps:

From your Shopify admin, go to Shopify → Orders → Create Order
Select the product(s) you want to order and add your address in the Find or create a customer section.

Add a 100% discount on the order, so you don't get charged additionally by your own store.

Mark the order as paid after entering the address. If an order is marked as paid with an incomplete address, our system will ignore the order.

Subliminator will then bill you for the base cost (which is including shipping) and fulfill your order.

Question 3

What are the estimated delivery times?

Accepted Answer

We take about 2-7 business days to create our cut & sew products. Then you should add shipping times on top of that. The production and shipping speed depends on the product type and destination.

In the table below you can see the production and shipping estimates per country/region.

Question 4

Where do your products ship from?

Accepted Answer

All Subliminator products are manufactured in our facility in China.

Because we manufacture everything in-house, we're able to ship all our product categories together. So do you have an order with a Hoodie + Blanket + 20oz Tumbler? No problem, these will be shipped together using our premium shipping partners.

For our regular shipping we use DHL Ecommerce that ships to the following countries:

Australia
Austria
Belgium
Brazil
Canada
Chile
Croatia
Czech Republic
Denmark
Finland
France
Germany
Greece
Hungary
Indonesia
Ireland
Israel
Italy
Japan
Malaysia
Mexico
Netherlands
New Zealand
Norway
Poland
Portugal
Philippines
Russia
Singapore
Slovakia
Slovenia
Spain
Sweden
Switzerland
Taiwan
Thailand
Turkey
Ukraine
United Kingdom
USA
USA Remote Areas: Alaska, Hawaii, Puerto Rico, Virgin Islands and Guam.
Vietnam

For our express shipping we use DHL Express. This option is only available to the USA and Canada (sorry other countries :( ). But we're doing our best to add other countries at the same competitive express rates as we have for the USA and Canada right now.

Additionally there are some other less popular countries that we also ship to, where DHL Ecommerce does not always have a delivery option. If that is the case we will use a substitute shipping like **Epacket. **

Question 5

Which fabrics does Subliminator use?

Accepted Answer

All-over printing or sublimation is a print process where your design is first printed on paper with dye ink, and then transferred directly onto the fabric with heat. Sublimation lets you cover all of the garment with your design instead of, for example, DTG printing where the print area is much smaller.

In general, sublimation works best on smooth surfaces where the majority of the fabric is made out of a polyester blend. Each of our fabrics has its characteristics to consider when designing and creating your all-over print products with Subliminator.

Fabric composition:

82% Polyester / 18% Spandex

The smooth and tight knit surface allows for any print to come out really vibrant and detailed. Dark solid colors such as black might look less dark when the product (e.g. legging) is worn and the fabric is stretched. This is unavoidable, because the base fabric color is always white onto which the sublimation is applied.

Products: Legging - Yoga Legging - Mesh Pocket Legging - Plus Size Legging - Sports Bra - One-Piece Swimsuit - Long Sleeve Bodysuit - Short Sleeve Bodysuit
Fabric weight: 6.78 oz/yd² / 230 g/m²

Washing instructions:

Machine wash cold cycle
Tumble dry low heat
Do not bleach
Do not iron

| UPF(Ultraviolet Protection Factor): 50+ (A UPF of 50 means only 1/50th of the sun's UV rays will reach the skin.

Question 6

How do I place a manual order?

Accepted Answer

Once you’ve created and published a product with Subliminator, you can create a manual order for that product inside Shopify. You can do that by applying the following steps:

From your Shopify admin, go to Shopify → Orders → Create Order
Select the product(s) you want to order and add your address in the Find or create a customer section.

Add a 100% discount on the order, so you don't get charged additionally by your own store.

Mark the order as paid after entering the address. If an order is marked as paid with an incomplete address, our system will ignore the order.

Subliminator will then bill you for the base cost (which is including shipping) and fulfill your order.

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