Q: How do I order a sample?

Once you’ve created and published a product with Subliminator, you can create a manual order for that product inside Shopify. You can do that by applying the following steps: <ol> <li>From your Shopify admin, go to Shopify → Orders → Create Order <img src="https://storage.crisp.chat/users/helpdesk/website/8615443a37b86800/sh1_zzq0pi_12910g7.jpg" alt="" /></li> <li>Select the product(s) you want to order and add your address in the Find or create a customer section.</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/8615443a37b86800/sh3_1bo52a_188jmpo.jpg" alt="" /> <ol start="3"> <li>Add a 100% discount on the order, so you don't get charged additionally by your own store.</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/8615443a37b86800/sh4_qbypri_1bp2oax.jpg" alt="" /> <ol start="4"> <li>Mark the order as paid after entering the address. If an order is marked as paid with an incomplete address, our system will ignore the order.</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/8615443a37b86800/sh2_1smi8fy_i777x1.jpg" alt="" /> <ol start="5"> <li>Subliminator will then bill you for the base cost (which is including shipping) and fulfill your order.</li> </ol>

Q: What are the estimated delivery times?

We take about 2-7 business days to create our cut &amp; sew products. Then you should add shipping times on top of that. The production and shipping speed depends on the product type and destination. In the table below you can see the production and shipping estimates per country/region. <img src="https://storage.crisp.chat/users/helpdesk/website/8615443a37b86800/screenshot-2020-05-01-165019_459km.png" alt="" />

Q: How do I place a manual order?

Once you’ve created and published a product with Subliminator, you can create a manual order for that product inside Shopify. You can do that by applying the following steps: <ol> <li>From your Shopify admin, go to Shopify → Orders → Create Order <img src="https://storage.crisp.chat/users/helpdesk/website/8615443a37b86800/sh1_zzq0pi_12910g7.jpg" alt="" /></li> <li>Select the product(s) you want to order and add your address in the Find or create a customer section.</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/8615443a37b86800/sh3_1bo52a_188jmpo.jpg" alt="" /> <ol start="3"> <li>Add a 100% discount on the order, so you don't get charged additionally by your own store.</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/8615443a37b86800/sh4_qbypri_1bp2oax.jpg" alt="" /> <ol start="4"> <li>Mark the order as paid after entering the address. If an order is marked as paid with an incomplete address, our system will ignore the order.</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/8615443a37b86800/sh2_1smi8fy_i777x1.jpg" alt="" /> <ol start="5"> <li>Subliminator will then bill you for the base cost (which is including shipping) and fulfill your order.</li> </ol>

Question 1

What are your DHL Express shipping fees?

Accepted Answer

With Subliminator you have the ability to upgrade your orders with DHL Express Shipping, which is by far the fastest shipping method to get your products to your customers. On average, the delivery time is about 3 business days to get delivered. So from order to to delivery, which is including production time, your customer could be looking at receiving their order(s) in average of 9 to 10 calendar days.

| Please note: Orders can only be upgraded to DHL Express if they contain both the customer's email address as well as their phone number. This is required by DHL to follow up with the customer in case of a missed delivery, so they can reschedule a delivery or pick-up.

||| COVID-19 update: Our current product cost for regular orders is including regular shipping. These shipping prices have increased during this pandemic, so our current product prices are slightly higher than normal.

We currently offer DHL Express Shipping to the following countries:

*** 🇺🇸 USA ** *** 🇨🇦 Canada ** *** 🇬🇧 United Kingdom ** *** 🇩🇪 Germany ** * 🇪🇸 Spain *** 🇳🇱 Netherlands ** *** 🇫🇷 France ** * 🇦🇺 Australia *** 🇧🇪 Belgium ** * 🇳🇿 New Zealand *** 🇮🇹 Italy **

DHL Express Shipping cost varies per country, so below you can find the breakdown for each country and the additional shipping cost per unit. We've divided our products into 2 groups that each have their own shipping cost depending on the total units of that product group in 1 order.

Question 2

How do I order a sample?

Accepted Answer

Once you’ve created and published a product with Subliminator, you can create a manual order for that product inside Shopify. You can do that by applying the following steps:

From your Shopify admin, go to Shopify → Orders → Create Order
Select the product(s) you want to order and add your address in the Find or create a customer section.

Add a 100% discount on the order, so you don't get charged additionally by your own store.

Mark the order as paid after entering the address. If an order is marked as paid with an incomplete address, our system will ignore the order.

Subliminator will then bill you for the base cost (which is including shipping) and fulfill your order.

Question 3

Which fabrics does Subliminator use?

Accepted Answer

All-over printing or sublimation is a print process where your design is first printed on paper with dye ink, and then transferred directly onto the fabric with heat. Sublimation lets you cover all of the garment with your design instead of, for example, DTG printing where the print area is much smaller.

In general, sublimation works best on smooth surfaces where the majority of the fabric is made out of a polyester blend. Each of our fabrics has its characteristics to consider when designing and creating your all-over print products with Subliminator.

Fabric composition:

82% Polyester / 18% Spandex

The smooth and tight knit surface allows for any print to come out really vibrant and detailed. Dark solid colors such as black might look less dark when the product (e.g. legging) is worn and the fabric is stretched. This is unavoidable, because the base fabric color is always white onto which the sublimation is applied.

Products: Legging - Yoga Legging - Mesh Pocket Legging - Plus Size Legging - Sports Bra - One-Piece Swimsuit
Fabric weight: 6.78 oz/yd² / 230 g/m²

Washing instructions:

Machine wash cold cycle
Tumble dry low heat
Do not bleach
Do not iron

| UPF(Ultraviolet Protection Factor): 50+ (A UPF of 50 means only 1/50th of the sun's UV rays will reach the skin. This means that your skin will be 98% covered

Question 4

What are the estimated delivery times?

Accepted Answer

We take about 2-7 business days to create our cut & sew products. Then you should add shipping times on top of that. The production and shipping speed depends on the product type and destination.

In the table below you can see the production and shipping estimates per country/region.

Question 5

How do I place a manual order?

Accepted Answer

Once you’ve created and published a product with Subliminator, you can create a manual order for that product inside Shopify. You can do that by applying the following steps:

From your Shopify admin, go to Shopify → Orders → Create Order
Select the product(s) you want to order and add your address in the Find or create a customer section.

Add a 100% discount on the order, so you don't get charged additionally by your own store.

Mark the order as paid after entering the address. If an order is marked as paid with an incomplete address, our system will ignore the order.

Subliminator will then bill you for the base cost (which is including shipping) and fulfill your order.

Question 6

What image size should I use?

Accepted Answer

With Subliminator, all our products have their own individual design templates. These design templates can be found in Product & Pricing → Product Info

Here you will see that each product has its own Product Info button with additional info about the product, and the download button for the design templates.

The design templates will really help you to position certain design elements, take advantage of the full canvas of the product, and making sure that your design is not in a low resolution. The majority of our products require 150 dpi. Because of the dye sublimation printing method used, there is no visual difference between a file that has 300 dpi or 150 dpi.

**So 150 dpi is enough for all products? **

There are some products that are excluded from this, where we do require 300 dpi. This is because these use a different printing technique called UV printing. The details with UV printing are much higher, so it's highly recommended to take advantage of this higher resolution in printing when uploading your design files. This currently applies to the following products: 20oz Tumbler - AOP

| Please note: Our generator is set to 150 dpi (and 300 dpi for the 20oz tumbler). As not everybody is an expert at uploading images in the correct resolution, so this way

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