Design / Pattern Tool Not Working
If you're having trouble with the design editor or pattern maker in Subliminator, the steps below cover the most common issues reported by customers. If your problem isn't resolved, contact support and include a screenshot or screen recording — this is the fastest way for the team to diagnose your issue.
Pattern Maker Button Is Grayed Out or Not Enabled
If the Pattern button appears disabled, this is usually related to the specific product you're working on. Not all products may support the pattern maker tool.
Check that you have selected a compatible product before attempting to use the pattern maker.
If the button remains unavailable, contact support and let them know which product you were trying to create — this helps the team investigate quickly.
Include a screenshot or screen recording of the issue.
Pocket Design Not Aligning with the Front Side
If you're designing a product with a pocket and the design doesn't continue seamlessly from the front onto the pocket, use the Match Pocket Design with Front-Side feature.
Go to your Pocket Template in the editor.
Click the icon in the upper right corner of the pocket template area.
This is the only way to align your pocket design so it matches and continues from the front-side design.
Products Not Appearing After Design / Publishing
If your designed products aren't showing up or behaving as expected after you've finished designing, make sure you have published the products on your Subliminator account. Unpublished products can cause features and order flows to behave unexpectedly.
Customization / Personalization Feature Not Working as Expected
Subliminator's customer-facing personalization feature is called Personalization (previously Customnator) and is available on the Membership plan. This feature allows your customers to customize images and text directly.
If you are not using Personalization and are manually customizing designs, you will need to update the featured product in your store each time an order comes in.
If you expected customers to be able to personalize products but cannot see this option, check whether your current plan includes Personalization.
Still Having Issues?
Contact the Subliminator support team and include the following:
A screenshot or screen recording of the problem
The product name or type you were working on
A description of the steps you took before the issue appeared
The team may also point you to the Getting Started with Subliminator POD help article if you are new to the platform and setting up your first designs.