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All about the products you can sell with Subliminator.
How do I order a sample?
Once you’ve created and published a product with Subliminator, you can create a manual order for that product inside Shopify. You can do that by applying the following steps: From your Shopify admin, go to Shopify → Orders → Create Order Select the product(s) you want to order and add your address in the Find or create a customer section. !(https://storage.crisp.chat/use
Which fabrics does Subliminator use?
All-over printing or sublimation is a print process where your design is first printed on paper with dye ink, and then transferred directly onto the fabric with heat. Sublimation lets you cover all of the garment with your design instead of, for example, DTG printing where the print area is much smaller. In general, sublimation works best on smooth surfaces where the majority of the fabric is made out of a polyester blend. Each of our fabrics has its characteristics to consider when design
How are your products packaged for shipment?
Because of the large variety of products that we fulfill, each product has different dimensions that require different sizes of packaging. Generally, all products are packaged in a transparent polybag. This transparent polybag is then shipped in a white durable mailerbag.
Can all Subliminator products be ordered as samples?
Yes, all products can be ordered as samples. For now this is a manual process where you can create a manual order from your Shopify backend. Once you’ve created and published a product with Subliminator, you can create a manual order for that product inside Shopify. You can do that by applying the following steps: From your Shopify admin, go to Shopify → Orders > → Create Order S
Can I sell other products together with my Subliminator products?
Yes - our products are designed to integrate seamlessly with your existing store and any other products from other vendors that you're offering. They act just like normal products, so you can edit them, categorize them, and place them in collections with other products.
You want to sell high quality products that remain that way after being worn, washed and tested. So it's important that you and your customers know how to take care of them in the best way possible! All our products contain clear care labels that are mostly sewn on the inside of the product on the side seam. These care labels contain relevant information for you and your customers to know, such as: Fabric composition Wash/care instructions Product size Country where it's made (We alwa
My orders don't show up inside Subliminator?
If changes were made to the product, there's a chance some of these changes could have affected the automatic syncing of your orders. One of the main reasons we see when orders don't get automatically synced with us, is when the product vendor is changed from being Subliminator to something else. To still be able to process those orders you'll have to place a manual order from your Shopify dashboard. Go to Orders → Create Order and place the order manually there. Make sure you ad
Product(s) came damaged or broken?
In the rare case of your customer receiving a damaged or broken product, you should pre-qualify your customer and ask them for a picture of proof and then ask if they would like a replacement or a refund on the product. Once you have come to a resolution with your customer, please contact us and we can assist you with sending a replacement or refund.
How can I make a product or feature request?
We’d love to hear what features or products you want Subliminator to add! Let us know by sending us an email.
Order was missing items?
In the rare case of your customer missing an item in their order, you should pre-qualify your customer and ask them for a picture of proof and then ask if they would like a replacement or a refund. Once you have come to a resolution with your customer, please contact us and we can assist you with sending a replacement order.